A Brand of Voice Technologies and Business Solutions
We're here to listen. If something didn't go the way you expected, tell us — and we'll make it right.
At KreditSeva, we take every concern seriously. Whether it's a delay in response, a miscommunication, or anything that left you feeling unheard — we want to know about it. Our grievance team is made up of real people who genuinely care about resolving your issue fairly and quickly.
You can reach out to us for any of the following:
Delayed response, poor communication, or unsatisfactory support from our team.
Your inquiry was submitted but you didn't hear back, or there was confusion during the process.
You feel you were given incorrect or misleading information by any team member.
You have concerns about how your personal information was handled or shared.
If something felt off and you can't put it in a category — write to us anyway. We'll figure it out together.
You can contact our grievance team through any of the channels below. Please share your name, contact number, and a brief description of the issue so we can assist you faster.
Once we receive your grievance, here's what happens next:
We confirm that we've received your complaint and share a reference number with you.
Our team reviews the details, speaks with the relevant person if needed, and begins working on a resolution.
We aim to resolve most complaints within 7 working days. Complex cases may take a little longer — we'll keep you updated.
We'll share the outcome with you and ask if you're satisfied. Your feedback helps us get better.
If you feel your concern hasn't been resolved to your satisfaction after reaching out to us, you have the right to escalate the matter to the relevant regulatory authority or the lender/financial institution directly involved in your case.
We will always cooperate fully with any escalation process and provide all relevant information to support a fair resolution.
No complaint goes ignored at KreditSeva. Every concern is treated with respect, reviewed carefully, and responded to honestly. We may not always have the answer you hoped for, but we'll always give you a fair one.
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